Jill Hart

The Epicenter of Your Project: The Customer Voice

Equipped with green screens, function key navigation and unforgiving error messages, the claims system on which I was charged with training my colleagues was complex to navigate for even the most experienced users.  “Be patient with yourself” was the reminder I often offered to anxious course participants as they learned the in’s and out’s of

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Andrea Meyer

Nov 15 Twitter Chat on Collaborative Innovation and Knowledge Management

Similar to the InnoChat that we held on Twitter to discuss highlights of #DSCC11, we’ll be holding a KMersChat on Tuesday, Nov 15 at 12 noon Eastern time to discuss Collaborative Innovation and Knowledge Management. Information on the chat is available on the KMers.org site. The discussion takes place on Twitter and is open to

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How Well Must It Sell To Be Innovation?

Many of us agree innovation = invention + commercialization.  Commercialization is usually defined as launching the ‘invention’ so you and your customers realize value.  But how many of us include how well we’ve extracted the innovation’s value in the market as part of our innovation process?  Probably, not many; it’s just not that easy.  Whirlpool,

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